Legal
Last updated: June 3, 2026
Because our work is custom and production-based, refunds are handled carefully and transparently. This policy outlines when refunds may apply and how cancellations work once a project has started.
Trivox provides bespoke creative services — including illustration, animation, graphic design, book publishing support, and website development. Each project is scoped individually, so payment and refund terms are confirmed in your proposal, statement of work, or invoice before work begins.
Many projects require an upfront deposit or milestone payment to reserve production time and begin work. Deposits are generally non-refundable once production has started, because they cover planning, scheduling, and early creative output.
If you cancel before any work has commenced, we may refund all or part of your deposit at our discretion, minus any administrative or third-party costs already incurred.
For larger engagements, we often structure payments around agreed milestones such as concept approval, draft delivery, and final handoff.
We include defined revision rounds in most scopes. If deliverables do not match the approved brief, we will work in good faith to resolve the issue through revisions within the agreed scope.
Refunds are not typically issued for subjective preference changes, expanded scope, or requests beyond the approved project brief.
If a project is paused or delayed for an extended period due to missing feedback, assets, or payment, reserved studio time may be invoiced and deposits may be forfeited according to your agreement.
Fees paid to external platforms or vendors on your behalf — such as stock assets, ad spend, domain registration, hosting, publishing distribution fees, or software licenses — are non-refundable once purchased.
If you have a billing concern, please contact us first so we can review the project files, communications, and delivery status. Unauthorized chargebacks on completed or in-progress work may result in suspension of services and recovery of costs where permitted by law.
To discuss a refund or cancellation, email info@trivox.com with your project name, invoice reference, and a brief summary of the issue. We aim to respond within 3–5 business days.